Workplace violence training for cities & counties
Public employees serve everyone who walks through the door, including people who are angry, frightened or in crisis. Kevin Macho brings a police officer's eye for danger and an SPHR's grasp of employment law to leagues of cities, associations of counties and government employers.
Why public employers book Kevin
Kevin has spent more than 25 years in law enforcement since 1994 and is a recipient of the Police Medal for courage in the line of duty. He is a Verbal Judo instructor trained by founder George Thompson, so de-escalation is something he has used on the job for decades and now teaches, not something he read about. He is also an SPHR with a Master of Arts in Management and was ranked #3 of more than 300 trainers at the largest seminar company in the United States, so sessions stay fast, funny and useful.
Programs for cities, counties and public employers
- Calm Under Pressure: de-escalation for public-facing staff: warning signs that come before violence, and the words that calm an angry resident at the counter, on the phone or in the field.
- Beyond Run, Hide, Fight: what to do if a situation turns violent at a city hall, courthouse, office or job site.
- Workplace violence prevention for public employers: reporting threats, front-counter and field safety habits, and supporting employees after an incident.
- Lead Without Liability: an SPHR's session on the supervisor decisions (discipline, leave, harassment complaints) that turn into grievances and lawsuits.
- Rise Where You Stand: a resilience keynote for public servants carrying heavy loads.
What employees walk away with
- The warning signs that often come before violence.
- Counter and field habits: positioning, exits and keeping your distance.
- Phrases that calm a hostile person, and phrases that make things worse.
- A clear plan for disengaging, getting out and calling for help.
Sessions are educational and are not legal advice. HR and legal content is built around your state's current law.
Frequently asked questions
Who is this training for?
Front-counter staff, clerks and recorders, assessors, code enforcement, utility and road crews, court staff, and the supervisors and HR leaders who manage them.
Can Kevin speak at our league or association conference?
Yes. Kevin offers general sessions, breakouts and pre-conference workshops for leagues of cities, associations of counties, clerks, assessors, public works and risk management conferences.
Can Kevin train a single city or county?
Yes. Cities, counties and special districts can book on-site training for employees and supervisors, from a one-hour session to a full day.
Is this fear-based training?
No. It is practical and calm: simple habits and words employees can use at the counter or in the field the next day.
Help every public employee go home safe
Tell us about your conference or organization and we'll confirm Kevin's availability within one business day.